Client Vulnerability Policy

Game of Forex
At Game of Forex, we are committed to treating all clients fairly, including those who may be considered vulnerable due to personal circumstances, financial hardship, or other risk factors. This Client Vulnerability Policy outlines how we recognize, support, and protect vulnerable clients when using our Forex trading services.

1. Purpose

• Identify clients who may be vulnerable
• Ensure they are treated with sensitivity, respect, and care
• Minimize the risk of financial harm
• Promote fair and responsible service delivery

2. Definition of a Vulnerable Client

A vulnerable client is anyone who, due to their personal circumstances, is especially susceptible to harm—particularly when a firm is not acting with appropriate care.

Vulnerability may arise from, but is not limited to:

• Mental health conditions (e.g., anxiety, depression)
• Cognitive impairment (e.g., dementia, learning difficulties)
• Physical disability or illness
• Low financial literacy
• Unemployment or financial hardship
• Bereavement or major life changes
• Addiction or gambling problems

3. Identifying Vulnerable Clients

We may identify vulnerable clients through:

• Communication (phone, email, chat) that indicates distress or confusion
• Repeated requests for assistance or misunderstandings about trading
• Unusual trading activity or risky behavior
• Disclosure by the client

We encourage clients to inform us if they believe they may need additional support due to their circumstances.

4. How We Support Vulnerable Clients

When a client is identified as potentially vulnerable, we may take the following steps:

• Tailored Communication: Use simple, clear language and confirm understanding
• Extended Time: Allow extra time for decisions and explanations
• Referral to Resources: Direct clients to external support (e.g., financial counseling)
• Trading Limitations: Suggest or enforce trading limits or account suspension if risk of harm is evident
• Escalation: Escalate complex or high-risk cases to a senior compliance officer

5. Staff Training

All client-facing staff are trained to:

• Recognize signs of vulnerability
• Communicate with empathy and professionalism
• Escalate concerns when appropriate
• Apply this policy consistently

6. Confidentiality & Data Protection

All disclosures or assessments regarding vulnerability are handled confidentially and in accordance with our Privacy Policy. Sensitive information is only shared internally where necessary and with the client’s consent.

7. Responsibilities

• Clients are encouraged to communicate openly if they feel they need additional support.
• Staff must act in accordance with this policy and report any concerns.
• Management is responsible for ensuring that this policy is upheld and reviewed regularly.

8. Review and Updates

This policy is reviewed annually or in response to regulatory updates, industry guidance, or identified shortcomings in client care.

9. Contact Us

Game of Forex

Email: support@GOF.com

Phone: [Insert Phone Number]

Address: [Your Business Address]